Documentation
Stablerail help centre
How the account works: wallets, approvals, screening, fiat, cards, invoicing and audit evidence. Written for the people who actually move the money.
Getting started
What the platform is, how to set up your organisation, and how to secure your account.
What Stablerail is and what it is for
What Stablerail does, what self-custody means for your company, and how the main parts of the platform fit together.
Complete your company verification
What we ask for before your account is opened, why we ask for it, and how to prepare the documents.
Set up your organisation
The five guided steps that turn your verified company into a working account, in the order they appear.
Understand roles and permissions
The four roles, what each one can do, and the separation-of-duties rules that cannot be switched off.
Set your signing quorum
How many signers must approve a payment, where you set it, and what changes when you add or remove a signer.
Invite and remove team members
Adding colleagues, choosing their role, managing pending invitations, and removing people who leave.
Sign in and secure your account
How signing in works, what to do on a new device, and how sessions expire.
Wallets and balances
How self-custody works here, creating wallets, and reading your balances.
How self-custody works here
What it means that Stablerail cannot move your funds, and what that puts in your hands.
Supported networks and assets
Which blockchains and tokens you can hold and move, and why the network always matters.
Create a wallet
Adding a vault to hold your funds. Policies apply to every vault automatically.
Use a quarantine address
One-time receiving addresses that keep unknown or high-risk deposits away from your treasury.
View balances and history
Where to find what you hold, what has moved, and the on-chain record behind each transaction.
Making payments
Creating, approving and signing payments, batch payouts, and what happens when one fails.
Create a payment request
Preparing an outbound payment and sending it for approval, whether to a saved counterparty or a new address.
Approve and sign a payment
Working the signing queue: what each status means, what to check before you approve, and how quorum progresses.
Understand self-approval limits
When one signer can send alone, when a second is required, and how the different limits interact.
Send a batch payout
Paying many recipients in one approved run, from building the payee batch to signing it.
Network fees and gas sponsorship
Why a payment costs more than the amount you sent, how to choose a speed, and what gas sponsorship covers.
Fix a payment that fails or stalls
How to tell where a payment is stuck, what you can resolve yourself, and when to contact support.
What can and cannot be reversed
The point of no return for a payment, and what your options are on either side of it.
Counterparties
Your directory of the people and companies you pay and receive from.
Add a counterparty
Saving the people and companies you pay, so you never have to paste an address again.
Manage counterparty addresses safely
Why an address cannot be edited, what to do when a counterparty changes their details, and how to archive safely.
Read a counterparty's risk profile and history
What the risk tier on a counterparty means, and how to use their payment history before you approve.
Compliance and screening
What gets screened, how to read a risk result, and what to do when a payment is flagged.
What gets screened and when
The compliance checks that run automatically, what triggers them, and what they look at.
Read a risk result
What PASS, FLAG and BLOCK mean, what the risk dossier contains, and what you can do in each case.
Resolve a flagged payment
Clearing a flag with a comment and evidence, and the rules about who is allowed to do it.
Ongoing wallet risk monitoring
Why a risk score changes when you have done nothing, and what to do when one gets worse.
Evidence and audit
What is recorded, and how to export it for an auditor or accountant.
What is recorded in the audit log
The permanent record of who did what, how to search it, and how long it is kept.
Export an evidence pack
A single file containing everything about one transaction, including a hash that proves it has not been altered.
Export records for your auditor or accountant
Getting your transaction history, banking statements and audit trail out of the platform in a usable format.
Fiat accounts
Receiving and sending bank transfers, and converting between fiat and stablecoins.
What your fiat account can do
The bank accounts available to you, what they are for, and how to get one opened.
Receive funds into your fiat account
Finding your account details, giving them to a payer, and tracking what arrives.
Send funds from your fiat account
Making a bank transfer to a counterparty, what details each rail needs, and why a payment might be returned.
Convert between fiat and stablecoins
Moving value between your bank account and your treasury vaults in either direction.
Cards
Issuing cards, setting limits, and reviewing card spend.
Issue a card
Creating a virtual corporate card, naming it for the person who will use it, and what happens next.
Set card limits and controls
Capping what a card can spend per day, per month and per transaction, and who can see card details.
Freeze or close a card
Stopping a card temporarily or permanently, and which one to choose.
View card transactions
Reviewing card spend across the team or for one card, and exporting it for reconciliation.
Invoicing
Creating invoices, setting up recurring ones, and reconciling payment.
Create an invoice
Billing a customer, attaching the address they should pay to, and sending it.
Set up a recurring invoice
Billing the same customer on a schedule, with automatic follow-ups when they are late.
Reconcile an invoice payment
How incoming payments are matched to invoices, and how to match or unmatch one yourself.
Earn
Putting idle funds to work, and moving them back out.
Policies
The approval rules that govern every payment, and how to change them safely.
What the policy engine controls
The rules that are applied to every payment automatically, and where each one bites.
Set your policy thresholds
Choosing the numbers behind your rules, and how to pick them for the way your company actually pays.
Edit policies safely
How a policy change takes effect, what happens to payments already in flight, and how to avoid loosening controls by accident.
Security and recovery
Protecting your account, losing a device, and what to do if you suspect compromise.
Protect your account
The habits and settings that actually reduce your risk, and the emergency lock.
Recover access to your account
What to do when a device or a signer is lost, and why we cannot recover keys for you.
Respond to a suspected compromise
What to do first when something looks wrong, in the order that limits the damage.
Troubleshooting and FAQ
Common problems and what they mean.