Stablerail 고객센터

What Stablerail does, what self-custody means for your company, and how the main parts of the platform fit together.

What we ask for before your account is opened, why we ask for it, and how to prepare the documents.

The five guided steps that turn your verified company into a working account, in the order they appear.

The four roles, what each one can do, and the separation-of-duties rules that cannot be switched off.

How many signers must approve a payment, where you set it, and what changes when you add or remove a signer.

Adding colleagues, choosing their role, managing pending invitations, and removing people who leave.

How signing in works, what to do on a new device, and how sessions expire.

What it means that Stablerail cannot move your funds, and what that puts in your hands.

Which blockchains and tokens you can hold and move, and why the network always matters.

Adding a vault to hold your funds. Policies apply to every vault automatically.

One-time receiving addresses that keep unknown or high-risk deposits away from your treasury.

Where to find what you hold, what has moved, and the on-chain record behind each transaction.

Preparing an outbound payment and sending it for approval, whether to a saved counterparty or a new address.

Working the signing queue: what each status means, what to check before you approve, and how quorum progresses.

When one signer can send alone, when a second is required, and how the different limits interact.

Paying many recipients in one approved run, from building the payee batch to signing it.

Why a payment costs more than the amount you sent, how to choose a speed, and what gas sponsorship covers.

How to tell where a payment is stuck, what you can resolve yourself, and when to contact support.

The point of no return for a payment, and what your options are on either side of it.

Saving the people and companies you pay, so you never have to paste an address again.

Why an address cannot be edited, what to do when a counterparty changes their details, and how to archive safely.

What the risk tier on a counterparty means, and how to use their payment history before you approve.

The compliance checks that run automatically, what triggers them, and what they look at.

PASS, FLAG, BLOCK and CHECKING explained: how the risk score works, every check that runs, and how to resolve a flag.

What PASS, FLAG and BLOCK mean, what the risk dossier contains, and what you can do in each case.

Clearing a flag with a comment and evidence, and the rules about who is allowed to do it.

Why a risk score changes when you have done nothing, and what to do when one gets worse.

The permanent record of who did what, how to search it, and how long it is kept.

A single file containing everything about one transaction, including a hash that proves it has not been altered.

Getting your transaction history, banking statements and audit trail out of the platform in a usable format.

The bank accounts available to you, what they are for, and how to get one opened.

Finding your account details, giving them to a payer, and tracking what arrives.

Making a bank transfer to a counterparty, what details each rail needs, and why a payment might be returned.

Moving value between your bank account and your treasury vaults in either direction.

Creating a virtual corporate card, naming it for the person who will use it, and what happens next.

Capping what a card can spend per day, per month and per transaction, and who can see card details.

Stopping a card temporarily or permanently, and which one to choose.

Reviewing card spend across the team or for one card, and exporting it for reconciliation.

Billing a customer, attaching the address they should pay to, and sending it.

Billing the same customer on a schedule, with automatic follow-ups when they are late.

How incoming payments are matched to invoices, and how to match or unmatch one yourself.

Depositing treasury balances into yield vaults, withdrawing them again, and what to understand before you do.

The rules that are applied to every payment automatically, and where each one bites.

Choosing the numbers behind your rules, and how to pick them for the way your company actually pays.

How a policy change takes effect, what happens to payments already in flight, and how to avoid loosening controls by accident.

The habits and settings that actually reduce your risk, and the emergency lock.

What to do when a device or a signer is lost, and why we cannot recover keys for you.

What to do first when something looks wrong, in the order that limits the damage.

Quick answers to the questions that come up most often, with links to the full article for each.